• Delivery

    Do you offer delivery in New Zealand?

    Yes! Establish your account and we can deliver to you with a separate shipping charges.

    Do you ship to a PO BOX address?

    Unfortunately, we do not deliver to PO BOX addresses or parcel lockers at this point in time.

    How long does shipping take?

    1-7 business days, depending on your location. We send via StarTrack, please refer to their website for transit times.

  • Returns

    Can I return my online purchase?

    Yes, we have a 30 day return window.

    In the unlikely event that you are not happy or simply change your mind, we will happily provide a full refund. Return freight will be at the buyer’s expense. Please see our full returns policy here.

    What if my goods are lost in transit or damaged?

    If goods are lost or damaged in transit, please contact us within 7 working days of placing your order so we can investigate and rectify.

    What if I am sent the wrong item?

     In this instance please contact us with your order number and the name/product code of the item you were supposed to receive.

  • Account

    How to request a Wholesale Account?

    If you would like to establish a School Ease account or are an existing AFW customer please click here to request an account.

    How to reset password for the account?

    Please click here to reset your account details.